Equinix Internet Exchange Portal

FAQ

What is new on the Equinix Internet Exchange Portal?

The new portal is the same as the existing one with the addition of the Port Ordering and Order review functions.

Can I order a port on the Equinix Internet Exchange portal?

Yes, the upper right of the screen has an “Order a Port” tab. There is also a tab for reviewing your orders.

Can I view my existing orders?

Yes, you can view your existing orders by clicking on the “My Orders” tab in the upper right of your browser window.

Can I duplicate and edit an order?

Currently IX Port ordering doesn’t support ‘cloning’/duplicating an existing port to order a new one. We are planning to launch sometime in 2019.

How can I delete an order?

If the order is in draft state, you can delete the order yourself. Select, “My Orders” from the tab in the upper right. Select “My Draft Orders” at the top of the table. Identify the row or order that you wish to delete. In the last column, hover or select the overflow “…” icon and click on “Delete Draft”. For any deletions or changes after the order has been submitted, please contact your Sales Representative.

Is there an SLA from order to provisioning?

Yes, we state 10 days from order to provisioning. It is then ready for the customer to participate in the turn up of the service.

How can I review a draft order created by the Equinix Support team?

The Equinix Support team sends an email to the user with the link to the draft order as well as a reference number. When in the portal, select “My Orders” from the upper right. In the main window, select the second tab called “My Draft Orders”. From there you will see the “Reference Number” in the first column. You can expand that row to view details.

What if I can’t find the account that I am ordering for?

If you do not see a particular account you wish to order a port for, it may be because:

1. Your Master Country Agreement (MCA) or General Terms and Conditions (GTC) may not be active. Please check the status of your MCA and GTC agreements for the country and account you wish to order a port for.

2. The IBX may not be in the MCA IBX Inclusion List.

Please check the account to make sure the IBX is on the MCA IBX list.

Where is Equinix Internet Exchange Available?

A complete list can be viewed at, https://ix.equinix.com/ixp/ixLocations.

Why aren’t all the Regions and Cities listed when I create an order?

These are the IX locations where your company has a cage or cabinet that you can order a standard connection from. If you do not see a particular IX location that you wish to connect to, it may be because:

1. Your Master Country Agreement (MCA) or General Terms and Conditions (GTC) may not be active

Please check the status of your MCA and GTC agreements for the country and account you wish to order a port for.

What port speeds and interface types do you support?

Equinix Internet Exchange supports the following;

1. 100G LR optics on single-mode fiber (SMF)
2. 10G LR optics on single-mode fiber (SMF)
3. 1G LX on single-mode fiber (SMF)
4. 1G SX on multi-mode fiber (MMF)

Why do I only see a subset of the connection details that Equinix has to offer like; cages, cabinets or patch panels?

The list of cage, cabinets and patch panels that you at the connections step, are shown based on your account, location and IBX selection. Note that based on your selection of the cage, IX portal will automatically filter the cabinets and show only those cabinets that are in that cage that you selected. Same thing with the patch panel.
If you do not see a particular asset, it may be because:

1. That particular asset, like a port on a patch panel, may not be available from the previous selection.

Please select an alternate asset from the previous selection criteria. If that does not work, please contact your Equinix Support team.

Do you support Link Aggregation?

Yes, participants can add capacity by using link aggregation groups to bind multiple ports into a single logical port.
There are 3 options for link aggregation (LAG)

1. “Existing”: This option refers to LAG with an existing IX port. In this case you are trying to add the capacity to an existing port. When you choose this option, you select the Circuit ID for the existing port that you want to LAG with. Note that at this time, IX portal only supports ordering of 1 LAG port. If you want to add 2 ports to an existing LAG then you will need to place two separate orders and select LAG with existing port in both orders.

2. “New (2 New ports)”: This option refers to ordering two ports which LAG with each other (not with an existing port). Note again that currently IX portal only supports ordering of 2 new LAG ports. If you want to add further capacity, you will need to place another order separately.

3. “Single port with LAG”: This option refers to a single port order but configured with a LAG group ID. This is useful if you are ordering lets say a 10G port now but you may add the capacity by ordering another 10G port in the future and then LAG to this one. The benefit of configuring the port with a LAG group ID is that in the future when you add another port, the existing port won’t need to be turned down hence there will be no downtime for the existing port during turn-up of the new port. Without configuring the LAG group ID on a port, the existing port will face downtime during the turn-up.

How do I get IPv4 and IPv6 address assignments for my IX port?

Equinix will assign and provide the IP address as part of the service activation details. Equinix will also maintain the in-addr PTR record you provide for this IP address.

Can I exchange IPv6 traffic over my Exchange Port?

Absolutely. Equinix supports assignment of IPv6 addresses and reverse DNS for dual-stack peering on the same peering port as IPv4. If you need your IPv6 address please email the request to noc@equinix.com.

Are there Equinix peering discussion lists?

Yes, there are multiple peering discussion lists:

On a global level, exchange-discussion@equinix.com can be used to make announcements to your peers or to discuss related topics. To subscribe, please email noc@equinix.com with a request to be added to the exchange-discussion@equinix.com mailing list.

For Equinix Internet Exchanges in EMEA, there are separate discussion and announcement lists. All Internet Exchange members will be automatically subscribed to the announce list of their chosen IXP. If you would like to subscribe to one of the discuss lists please send an e-mail to one of the following Paris-Discuss –Join, Geneva-Discuss –Join or Zurich-Discuss –Join.

Each of the AP Exchanges in Hong Kong, Tokyo, Singapore, and Sydney, have separate discussion and announcement lists as well. You can manage your subscriptions to these lists at http://lists.ap.equinix.com/mailman/listinfo.

Another Internet Exchange participant will not peer with me. Is there anything you can do?

Equinix is a neutral player; while we encourage our participants to foster an open exchange environment, we do not exercise any control over the routing or peering policies of any participants. If there is a technical issue we can help you resolve, we are more than happy to help, but we cannot influence the peering policies of our customers.

Can I peer with the IBX kiosk wireless network?

Yes, when you peer with the Equinix Corporate network (AS14609) it includes the IBX kiosk wireless network. When peering is established with AS14609 you will eliminate transit hops and latency between the IBX Kiosk wireless and your equipment in the IBX. To establish peering with AS14609 please email peering@equinix.com.

Does Equinix have a central switching fabric?

Yes, the Equinix Internet Exchange provides a layer 2 Ethernet switch fabric over which networks can exchange IP traffic.

Can I connect my Ethernet switch to the Equinix Internet Exchange fabric?

Yes, all connections to the Equinix IX are over Ethernet. Our policies limit participants to a single MAC address per port and do not allow layer 2 protocols such as Spanning Tree to be shared between customer devices over the Equinix switching fabric.

Does Equinix support private VLAN’s for peering?

Yes, Equinix does support private VLANs for specific peering requests or groups that you may choose to create. This is a separate order that needs to be placed. Please contact the Equinix account team for details.

Do I have to notify Equinix if I change the device or port I connect to the IX switch?

Yes. Equinix filters all IX traffic on the MAC address each participant has registered. If you change the device connected to the IX, please email noc@equinix.com with your new MAC address.

Can I remotely connect to an IX fabric?

Yes, Equinix supports remote connections to IX switch hardware from networks not physically present in our facilities. All Equinix IX policies apply as well as an additional Remote Connection policy.

Does Equinix provide route servers on its IX fabrics to automate peering with open peers?

Yes, Equinix calls this service the Multi-Lateral Peering Exchange (MLPE), and maintains a redundant pair of route servers at each IX for this purpose. We support IPv6 at all MLPE locations and BGP communities for route control at many. For full description of this service, and to request participation, please visit the MLPE Registration Page.

What should my router settings be for MLPE participation?

MLPE participants should configure 'no bgp enforce-first-as' and 'next-hop-self' (or similar commands for your implementation). We recommend a Max-Prefix setting of 50,000, which is roughly double the number of prefixes announced at our largest MLPE sites.

Do you provide connectivity to IX locations from other metros (e.g. Palo Alto from SV1/SV5/SV10)?

In general, we do not provide connectivity options between sites in different regions, however we can assist in connecting to Palo Alto or San Jose from local Equinix sites. For additional information on connectivity options, please email peering@equinix.com.

What are the Equinix Internet Exchange subnets?
AMER Region
Metro IPv4 Address IPv6 Address
AMER-PO-IX 198.32.176.0 2001:504:d::
Atlanta 198.32.182.0 2001:504:10::
Chicago 206.223.119.0 2001:504:0:4::
Chicago 208.115.136.0
Dallas 206.223.118.0 2001:504:0:5::
Dallas 206.223.118.0
Denver 198.32.114.0 2001:504:0:8::
Houston 198.32.135.0 2001:504:0:9::
Los Angeles 206.223.123.0 2001:504:0:3::
Miami 198.32.242.0 2001:504:0:6::
New York 198.32.118.0 2001:504:f::
Sao Paulo 64.191.232.0 2001:504:0:7::
Seattle 198.32.134.0 2001:504:12::
Silicon Valley 206.223.116.0 2001:504:0:1::
Toronto 198.32.181.0 2001:504:d:80::
Vienna, VA 2001:504:e::
Washington DC 206.126.236.0 2001:504:0:2::
Washington DC 206.223.115.0

EMEA Region
Metro IPv4 Address IPv6 Address
Amsterdam 185.1.112.0 2001:7f8:83::
Dublin 185.1.109.0 2001:7f8:c3::
Frankfurt 185.1.102.0 2001:7f8:bd::
Helsinki 185.1.86.0 2001:7f8:af::
London 185.1.104.0 2001:7f8:be::
Madrid 185.1.22.0
Manchester 185.1.101.0 2001:7f8:bc::
Milan 185.1.106.0 2001:7f8:c0::
Paris 195.42.144.0 2001:7f8:43::
Paris 195.42.145.0
Paris 195.42.144.0
Stockholm 185.1.107.0 2001:7f8:c1::
Zurich 194.42.48.0 2001:7f8:c:8235:194:42:48:0

APAC Region
Metro IPv4 Address IPv6 Address
Hong Kong 119.27.63.0 2001:dE8:7::
Melbourne 183.177.61.0 2001:dE8:6:1::
Osaka 203.190.227.0 2001:dE8:5:1::
Singapore 27.111.228.0 2001:dE8:4::
Sydney 45.127.172.0 2001:dE8:6::
Tokyo 203.190.230.0 2001:dE8:5::
What are the Equinix MLPE Route Server Addresses?
North American MLPE Route Servers
Server ASN IPv4 Addr IPv6 Addr
AT RS1 AS 24115 198.32.182.244/24 2001:504:10::F4/64
AT RS2 AS 24115 198.32.182.246/24 2001:504:10::F6/64
CH RS1 AS 24115 208.115.137.251/23 2001:504:0:4:FFFF:FFFF:FFFF:1/64
CH RS2 AS 24115 208.115.137.252/23 2001:504:0:4:FFFF:FFFF:FFFF:2/64
DA RS1 AS 24115 206.223.118.98/24 2001:504:0:5:FFFF:FFFF:FFFF:1/64
DA RS2 AS 24115 206.223.118.99/24 2001:504:0:5:FFFF:FFFF:FFFF:2/64
DC RS1 AS 24115 206.126.239.251/22 2001:504:0:2:FFFF:FFFF:FFFF:1/64
DC RS2 AS 24115 206.126.239.252/22 2001:504:0:2:FFFF:FFFF:FFFF:2/64
LA RS1 AS 24115 206.223.123.251/24 2001:504:0:3:FFFF:FFFF:FFFF:1/64
LA RS2 AS 24115 206.223.123.252/24 2001:504:0:3:FFFF:FFFF:FFFF:2/64
MI RS1 AS 24115 198.32.114.251/24 2001:504:0:6:0:2:4115:1/64
MI RS2 AS 24115 198.32.114.252/24 2001:504:0:6:0:2:4115:2/64
NY RS1 AS 24115 198.32.118.244/24 2001:504:F::F4/64
NY RS2 AS 24115 198.32.118.246/24 2001:504:F::F6/64
PO RS1 AS 24115 198.32.176.244/24 2001:504:D::F4/64
PO RS2 AS 24115 198.32.176.246/24 2001:504:D::F6/64
SE RS1 AS 24115 198.32.134.244/24 2001:504:12::F4/64
SE RS2 AS 24115 198.32.134.246/24 2001:504:12::F6/64
SV RS1 AS 24115 206.223.117.251/23 2001:504:0:1:FFFF:FFFF:FFFF:1/64
SV RS2 AS 24115 206.223.117.252/23 2001:504:0:1:FFFF:FFFF:FFFF:2/64
TR RS1 AS 24115 198.32.181.244/24 2001:504:D:80::F4/64
TR RS2 AS 24115 198.32.181.246/24 2001:504:D:80::F6/64
VA RS1 AS 24115 198.32.190.244/24 2001:504:E::F4/64
VA RS2 AS 24115 198.32.190.246/24 2001:504:E::F6/64
EU MLPE Route Servers
Server ASN IPv4 Addr IPv6 Addr
PA RS1 AS 24115 195.42.144.98/24 2001:7F8:43:0:FFFF:FFFF:FFFF:1/64
PA RS2 AS 24115 195.42.144.99/24 2001:7F8:43:0:FFFF:FFFF:FFFF:2/64
GV RS1 AS 24115 192.65.185.251/24 2001:7F8:1C:24A::5E33:1/64
GV RS2 AS 24115 192.65.185.252/24 2001:7F8:1C:24A::5E33:2/64
ZH RS1 AS 24115 194.42.48.111/24 2001:7F8:C:8235:194:42:48:111/64
ZH RS2 AS 24115 194.42.48.112/24 2001:7F8:C:8235:194:42:48:112/64
AP MLPE Route Servers
Server ASN IPv4 Addr IPv6 Addr
HK IXRS1 AS 24115 119.27.63.253/24 2001:de8:7::2:4115:1/64
HK IXRS2 AS 24115 119.27.63.254/24 2001:de8:7::2:4115:2/64
SG IXRS1 AS 24115 27.111.228.122/22 2001:de8:4::2:4115:1/64
SG IXRS2 AS 24115 27.111.228.123/22 2001:de8:4::2:4115:2/64
SY IXRS1 AS 24115 45.127.172.122/22 2001:de8:6::2:4115:1/64
SY IXRS2 AS 24115 45.127.172.123/22 2001:de8:6::2:4115:2/64
TY IXRS1 AS 24115 203.190.230.254/24 2001:de8:5::2:4115:1/64
TY IXRS2 AS 24115 203.190.230.253/24 2001:de8:5::2:4115:2/64
Can I setup Remotely Triggered Black Hole (RTBH) filtering with Equinix route servers?

Yes. Remotely Triggered Black Hole filtering can be setup to address DDoS attacks. Contact your technical support or Care team for guidance.

Do you support Internet Routing Registry (IRR) filters on the Equinix router servers?

Yes. Equinix incorporates Internet Routing Registry (IRR) filters in its MLPE routing data base. This list validates addresses to prevent malicious actors from high jacking traffic or initiating attacks.

About Us

The Equinix Internet Exchange Portal (IX Portal) allows Equinix customers to find information about peering services available at Equinix locations across the North American, European and Asia-Pacific regions. The key features of the IX Portal are:

Flow traffic stats for your IX and GRX Ports and aggregates by IBX, IX, Region, and Total Participant Lists for all Equinix IX and GRX locations Technical information on the Equinix IX platform Topology diagrams for multi-site IX Points Find A Peer list of networks you can peer with Equinix contact information In addition, the IX Portal implements a common set of credentials that allows users to log in to the IX Portal, Equinix Customer Portal and Equinix Ethernet Portal with one username and password.

Key Features

  • MLPE
  • Private VLAN
  • Remote Blackholing